Exchange and Return Policy

Exchange and Return Policy

– Submit the original bill of sale.

– Return the product within 30 days from the date of purchase.

– If you decide to return from Egy Health we will refund all payments received from you, excluding the delivery charges.

-The method of refunding the value is the same as the payment method.

– The product will be returned in the same condition in which it was received.

– Please return the products in all their original packaging, including accessories, stickers, any free gifts, instructions and other documents attached to the products, if any.

– No amount will be paid if the product is used after it has been opened, or for products that are in a different state than when they were delivered or if they are damaged, so take care of the products while they are under your ownership.

– In any case, you must send the product to be returned with the invoice of sale that you received when the product was delivered.

– Delivery fees will not be paid when exercising the right of return during the legal period.

– If you believe that at the time of delivery the product was not as stated on the site, you must contact us immediately via the phone numbers.

– We will carefully examine the returned product and notify you by phone within a reasonable period if the product can be exchanged or whether you are entitled to a refund.

– Payment or exchange of the item shall be made as soon as possible.

– If the returned products are confirmed to be defective or damaged, we will give you a full refund including the fees paid by you.

– Real Guarantee of all products.

– Request the return of the item through the WhatsApp service 01004480060 so that we will make the necessary arrangements for the delivery of the item

– The customer has the right to exchange the goods for another with the same value stated on the invoice.

– If you have any questions, you can contact us via the social media platforms.

– With EGY HEALTH…trust, quality and safety.