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Privacy Policy

We understand how important it is for you to understand how we use your data. This Privacy Policy sets out how and why we collect, store, process and share your personal data. We will always be transparent about what we do with your personal data.

This policy also explains to you your rights regarding the personal data that you provide to us. If you have any questions about this Privacy Policy or your rights under it, please contact:

Address: Egy Health Customer Services 69 Kasr Al Aini Street in front of the French Palace above Abu Shakra Restaurant, PO Box 11441, Cairo, Egypt.

Landline: 0223628131
Whatsapp: 01004480060

Email: Info@egyhealthmedical.com

EGHealth is the “data controller” regarding any personal data that it collects, processes or maintains in connection with you, unless we tell you anything otherwise.

1. What personal data do we collect?


The personal data that we collect directly from you may include your name, email address, mobile / landline phone number, date of birth, address, your purchasing activities or other payment information, information that you provide to us when contacting our customer services team, or when communicating with platforms Our social media (for example by mentioning us in any post)

We also have the right, when we have a legal basis to do so, to collect personal data about you from third parties who provide us with additional publicly available information about you.

* We use this information without identifying the owner of it, and we pledge never to use it to identify any specific user. We will not be able to link this data to any other data we keep about you. The purpose of collecting this data is to conduct analysis and to help us understand the flow and movement of people in our stores to increase the efficiency of the store design.

2. When do we collect your personal data?


When you purchase products and services from us in the store, online or over the phone

When you access our website or use any of our mobile applications. Our website also uses cookies. To learn more about the use of cookies and how to manage them, please see our Cookie Policy.

When you contact us or we contact you to participate in surveys, contests or promotions

When you contact our customer services team in the store, online or over the phone

When you interact with us on social media (by mentioning us / mentioning us or calling us directly)

3. How do we use your personal data and what are our legal justifications for doing so?


To make our products and services available to you

We use your personal data to provide you with information, products and services that you request or buy from us (i.e. to complete certain tasks, processes, or requests on our website or within our applications, and to provide your products or services), to communicate with you about those products and services that you buy from us, and to respond to your questions and comments. .

We may also use your personal data to measure the satisfaction of our customers and provide customer service (including troubleshooting in connection with purchases, your requests for services, or when you ask us questions on social media);

We rely on our contractual arrangements with you as a legal basis on which we collect and process your personal data when you submit any request for products and services. Alternatively, in some cases, we rely on our legitimate interests as a company (for example, to gauge customer satisfaction and address customer issues). When we rely on our legitimate interests, we will always ensure a balance between these interests and your rights.

For administrative and internal work purposes

We may use your personal data in connection with our internal business, such as improving our site, improving our services and products, and identifying patterns and trends of use and users. We may also use your data to monitor the use of our website, to ensure that our website is presented in the most effective and convenient way for you and your device, and to set up default options for you (such as the language and location of the store);

It is in our legitimate interests as a business that we use your personal data in this way. For example, we want to ensure that our website is customer-friendly and functioning properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. When we rely on our legitimate interests, we will always ensure a balance between these interests and your rights.

For security and legal reasons

We use your personal data to:

Ensure that the personal and financial information you provide is accurate;
Conduct checks for any fraudulent acts or prevent any other illegal activity;
Protect our rights or property (or the rights or property of others); And the
Fulfill our legal and compliance obligations.

In some cases, we use your personal data to comply with a legal obligation (for example, if we receive a legitimate request from a law enforcement agency). In other cases (such as fraud detection), we rely on our legitimate interests as a commercial company to use your personal data in this way. When we rely on our legitimate interests, we will always ensure a balance between these interests and your rights.

We use your personal data to:

Provide you with marketing materials via SMS and email;
Analyze your way of shopping and find out what you shop. This may include information about the products you have viewed, past transactions and products that you have added to your online shopping basket. This enables us to provide you a personally tailored browsing experience.

It is in our legitimate interests as a company that we use your data in this way and we do so in order to improve your shopping experience with us. Lets us this

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